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Sales Development Team Leader

2 months ago

Eastern Ontario, Canada Level AI Full time

Level AI, a pioneering Series C startup, is redefining customer engagement by transforming contact centers into vital business assets. Our innovative AI-native platform utilizes advanced technologies, including Large Language Models, to derive profound insights from customer interactions. By delivering actionable intelligence, Level AI enables organizations to enhance customer experiences and foster growth. Continuously updated with the latest advancements in AI, Level AI represents the most adaptable and forward-thinking solution in the market.

As an essential member of our organization, you will engage with cutting-edge technologies and play a significant role in shaping the future of AI-driven enterprise applications. Collaborating with professionals from leading technology companies, you will have the opportunity to learn, grow, and enjoy your work.

Your Responsibilities:
  • The Sales Development Manager will effectively lead and inspire Sales Development Representatives (SDRs) to meet individual sales and opportunity generation targets.
  • They will be responsible for evaluating, monitoring, and ensuring SDR accountability for their activities and outcomes while setting a strong example.
  • This role involves mentoring each SDR individually, fostering a cohesive and collaborative team environment, and overseeing pipeline management, conversion rates, and achievement of quotas and forecasts.
  • Assessing sales activities and forecasts will be crucial to determine sales progress and identify areas for improvement.
  • Collaboration with the Marketing Demand Generation team is essential to ensure efficient follow-up on leads to create sales opportunities.
  • Communicating results and adjusting strategies according to changing business needs is vital.
  • Providing detailed reports on lead flow and key performance indicators to senior management will be part of the role.
  • Coaching and developing SDRs in sales skills, including market knowledge, forecasting, and prospecting, while maintaining individual accountability to goals.
  • Working with each SDR to create and implement business/sales plans aimed at achieving sales quotas.
  • Identifying and supporting opportunities for training and professional development within the department.
Qualifications:
  • A minimum of 4 years of experience in sales and/or sales development, ideally in a role focused on selling SaaS/Cloud Applications Software at the Enterprise level.
  • Strong communication skills and an entrepreneurial mindset, with a readiness to establish new processes.
  • A passion for working in a dynamic environment, coupled with basic technical knowledge of modern SaaS applications, IT systems, and infrastructure.

Compensation includes a competitive salary, equity options, unlimited paid vacation, and the flexibility of remote work.