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Bilingual Customer Care Senior Leader

2 months ago

Toronto, Ontario, Canada 09299 Citi Cards Canada Inc. Full time

Position Overview:

The Senior Bilingual Customer Service Supervisor is tasked with leading a dedicated team of customer service agents to ensure exceptional client support and satisfaction with Citi's offerings.

Core Responsibilities:

  • Oversee and mentor a team of customer service professionals to achieve performance targets.
  • Provide direction and support to team members, encouraging their professional development.
  • Assess team performance and propose enhancements for operational efficiency.
  • Develop and implement innovative strategies for process optimization within the team.
  • Attract and integrate high-caliber team members into the organization.
  • Ensure adherence to all applicable regulations and standards.

Qualifications:

  • 2-5 years of experience in a customer service environment.
  • Strong skills in project management.
  • Exceptional communication and relationship-building skills.
  • Proficient in Microsoft Office Suite.
  • Bilingual in English and French.
  • Bachelor's degree or equivalent experience.

This description provides an overview of the essential duties and qualifications for this position.

About Citi:

Citi is a worldwide financial services institution committed to delivering outstanding service and innovative solutions to assist clients in achieving their financial aspirations.