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Service Coordinator

2 months ago


Langley, Canada Troy Life & Fire Safety Full time

Job Summary

Troy Life & Fire Safety is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating and scheduling service personnel, ensuring seamless delivery of our services to our customers.

Key Responsibilities

  • Coordinate and schedule service personnel for pre-scheduled inspections, deficiency repairs, and service work
  • Schedule technicians for emergency service calls and repairs as requests arise
  • Coordinate with preferred subcontractors to ensure timely completion of tasks
  • Assist in preparing quotes and proposals for customers
  • Maintain accurate records and process documents with efficiency
  • Field requests from customers for service calls and contact customers to pre-arrange services

Requirements

  • Excellent knowledge of Microsoft Office Suite and high level of computer proficiency
  • Experience in dispatching and scheduling/coordinating service personnel required
  • Ability to adjust to constantly changing priorities and maintain strong organizational skills
  • Good customer service skills and ability to work in a fast-paced environment
  • 2-year diploma in Office Administration/Business program or equivalent work experience preferred

What We Offer

Troy Life & Fire Safety offers an excellent compensation package and comprehensive benefits program. We are committed to creating an environment that fosters employee and corporate growth while providing financial success to both.