Contracts Administration Specialist

1 month ago

Mississauga, Ontario, Canada Qualitrol Company Full time

Role: Contracts Administration Specialist

Location: Hybrid

Competitive Pay and Benefits

At Qualitrol Company, we offer a comprehensive compensation package, including competitive salaries, excellent healthcare benefits, a pension plan with company contributions, generous vacation and sickness plans, life insurance, and more. Our family-friendly workplace provides flexible working hours and remote work opportunities. We also offer annual reviews and career development planning to help you advance in your career.

Your Impact

As a Contracts Administration Specialist, you will be responsible for processing customer purchase orders and providing support to the Contract Administration Manager. You will utilize your excellent decision-making skills and robust interpersonal abilities to react quickly and effectively in a fast-paced work environment, directly interfacing with Customer Service, Project Managers, Manufacturing, and Procurement.

Key Responsibilities

• Manage all incoming purchase orders in Oracle, adhering to ISO procedures.

• Ensure customer expectations related to lead times and on-time delivery are fulfilled.

• Provide customer support both prior to and after delivery of the product.

• Maintain and update Certificates of Insurance and Workers Comp.

• Communicate with customers to obtain missing or erroneous information.

• Coordinate with the shipping and finance departments to prepare documents that meet specific customer requirements.

• Monitor the status of daily purchase orders and follow up as necessary.

• Serve as the main point of contact for customers to ensure their requests are addressed.

Requirements

The successful candidate will be able to demonstrate the following skills and experience:

• Exceptional organization and time management skills required.

• Excellent written and verbal communication skills.

• Keen attention to detail, with an ability to spot errors.

Preferred Skills

• Ability to negotiate, mediate, and prioritize work.

• Must communicate with management and front-line staff internally and externally.

• Customer-centric attitude and patience/civility are a must.

Working Conditions

• Hybrid – 3 days in office.

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