Overnight Resort Operations Manager

2 weeks ago


Huntsville, Ontario, Canada Deerhurst Resort Full time

Position Summary

As the Overnight Operations Manager, you will oversee the smooth running of Deerhurst Resort during the night shift, ensuring a high level of guest satisfaction. Your responsibilities include acting as a resource for guests and team members, handling emergencies, and enforcing resort policies. You'll also play a key role in maximizing occupancy and revenue potential.

Reporting to the Rooms Division Manager, you will be a vital member of the resort leadership team, contributing to the overall success of Deerhurst Resort.

Duties and Responsibilities
  • Lead and manage the overnight teams across all relevant departments.
  • Provide training and development opportunities for team members, ensuring they are equipped to deliver exceptional guest service.
  • Coordinate scheduling and labor controls to effectively meet budgeted labor targets.
  • Deliver outstanding and professional service to both guests and team members.
  • Ensure the safety and well-being of guests and team members by identifying and reporting potential hazards.
  • Provide exceptional guest service throughout their stay, including arrival, services, and departure experiences. Address guest and associate concerns promptly and professionally.
  • Manage cash handling and float procedures accurately.
  • Respond to inquiries related to guest comments and concerns effectively.
  • Monitor lobby areas and public spaces for cleanliness, maintenance, and safety.
  • Take responsibility for the health and safety of all departments and guests during your overnight shift.
  • Act on behalf of the Executive Office, ensuring company and resort standards and procedures are maintained.
  • Ensure the daily audit is balanced and promptly report any discrepancies to the Controller.
  • Complete daily backups of the Property Management System.
  • Coordinate room assignments and block reservations for incoming guests.
  • Handle switchboard duties, including using multi-line phone systems and radios.


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