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Hotel Operations Manager

2 months ago

Brampton, Ontario, Canada JRoss Recruiters Full time
Key Responsibilities

As a seasoned General Manager, you will be responsible for ensuring the profitability of all departments and maintaining strong working relationships with our teams.

Key Accountabilities:

  • Support Sales duties, including marketing calls, attending community business functions, qualifying and retaining in-house groups and corporate business, and assisting the Director of Sales and the Sales manager with hotel sales and pricing strategies.
  • Meet all Accounts Receivable standards and conduct monthly calls to ensure aging is current.
  • Review financial reports and statements to understand and be accountable for both hotel's performance versus budget and expenses.
  • Work to determine areas of concern and develop strategies to improve performance.
  • Ensure staff receives required training for each position as per the Hilton brand while meeting corporate standard operating procedures.
  • Regularly conduct staff meetings with department heads and keep open communication with the teams.
  • Adhere to all brand standards and company procedures, regulations, and standard operating procedures.
  • Allocate funds, authorize expenditures, and complete in-budget planning.
  • Review monthly financial reports while understanding at all times where the hotel stands against the budget.
  • Manage the HR functions of the hotel by managing turnover, recruitment, and motivating employees, focusing on employee development and retention.
  • Be responsible/accountable for Quality Assurance audits either by Hilton or applicable bodies.
  • Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
  • Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage, or deterioration.
  • Provide a professional image at all times through appearance and dress and set an example to the teams.
  • Be accountable for the guest service and reputation of the hotels by responding to guests in a timely and professional manner to guests through all corresponding channels to ensure guest satisfaction.
  • Follow company policies and procedures and effectively communicate them to team members.
  • Ensure the hotels are in compliance with all federal, provincial, and local laws, including Wage Hour and Health laws.
Requirements

We are seeking a highly experienced General Manager with a strong background in hotel operations and a passion for delivering exceptional guest service.

Requirements:

  • Minimum 3-5 year General Manager experience in a full-service branded property.
  • Strong knowledge of the extended stay market and F&B is an asset.
  • Superior Revenue Management skills and understanding of Revenue Management systems in a hotel environment.
  • Hilton (or Marriott/big brand hotel) experience is strongly preferred.
  • Passion to provide exemplary guest service.
  • Ability to create and develop a dynamic team.
  • Ability to work a flexible schedule.
  • Valid driver's license.
  • Ability to read, write, and speak English.
  • Strong Computer Skills in hotel operating systems is a must.
  • Degree in Hotel or Hospitality Management.