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Help Desk Support Specialist

2 months ago

Guelph, Ontario, Canada Vlogic Soft Inc. Full time
Job Description

Vlogic Soft Inc. is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our users, resolving issues with computer systems, and ensuring that our technology infrastructure is running smoothly.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and hardware.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring creative solutions.
  • Documentation: Maintain accurate records of problems and solutions, and provide feedback to the technical support team.
  • Collaboration: Work closely with other technical support analysts to resolve complex issues and improve our technical support processes.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Work Environment

Vlogic Soft Inc. is a dynamic and fast-paced environment, with a strong focus on teamwork and collaboration. As a Help Desk Analyst, you will have the opportunity to work with a talented team of technical support professionals, and contribute to the success of our organization.