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Job Overview
At EMCO Corporation, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in providing sales support to walk-in customers, maintaining our counter sales area, and assisting with phone orders and quotations.
Key Responsibilities
- Provide top-notch customer service by answering questions, picking, and entering orders.
- Support Inside Sales and Outside Sales functions.
- Drive sales growth through counter merchandising, product promotion, and generating leads for the Outside Account Manager.
- Enter, pick, and pack sales orders generated at the counter.
- Maintain and clean the counter area, including merchandising displays.
- Follow up on backorders with vendors and provide customers with accurate delivery dates.
- Process returns and warranty claims, including paperwork in compliance with procedures.
Qualifications
- High standards of core values and integrity.
- Minimum 2 years of experience in a fast-paced business environment focused on customer service and/or marketing.
- Passion for identifying process improvements and new sales opportunities.
- Data management capability with attention-to-detail.
- Balance of fun, friendly, and professional demeanor.
- Strong phone contact handling skills and active listening.
- Track record of following through on commitments.
- Excellent organizational and time management skills.
About EMCO Corporation
We're a nationally recognized and growing wholesale distribution company that values our people. If you're a self-starter with an optimistic attitude, enjoy working in team environments, and have a desire for success, we'd love to hear from you.
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