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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
About the Role:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at EMCO Corporation. As a key member of our sales team, you will provide exceptional customer service to walk-in customers, respond to phone orders, and support our Inside Sales and Outside Sales functions.
Key Responsibilities:
- Provide fast-paced counter service and sales consultations to customers
- Research products and provide recommendations to customers
- Drive sales growth through ownership of counter merchandising and product promotion
- Enter, pick, and pack sales orders generated at the counter
- Maintain and clean the counter area, including merchandising displays
- Follow up on backorders with vendors and provide customers with accurate delivery dates
- Process returns and warranty claims to customers
Requirements:
- Minimum 2 years of experience in a fast-paced business environment focused on customer service and/or marketing
- Passion for identifying process improvement and new sales opportunities
- Data management capability with attention-to-detail
- Strong phone contact handling skills and active listening
- Track record of following through on commitments
- Excellent organizational and time management skills
About EMCO Corporation:
We are a nationally recognized and growing wholesale distribution company that values our people and is committed to providing exceptional customer service. Our Core Values of Generous Listening, Fairness and Caring, Trust and Respect, Straight Talk, and our fun culture have given us strong growth and increased profits year over year. We are looking for a self-starter with an optimistic attitude who is eager to join our team and help drive our success.