Customer Service Representative

2 weeks ago


Woodstock, Ontario, Canada EMCO Corporation Full time

Job Summary

At EMCO Corporation, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales support team, you will provide exceptional customer service to walk-in customers, answering questions, picking, and entering orders with precision and accuracy.

Key Responsibilities

  • Provide sales support to customers, maintaining and stocking our counter sales area.
  • Answer customer inquiries, provide product recommendations, and drive sales growth through counter merchandising and product promotion.
  • Enter, pick, and pack sales orders generated at the counter, ensuring timely and accurate delivery.
  • Maintain and clean the counter area, including merchandising displays, to ensure a positive customer experience.
  • Follow up on backorders with vendors, providing customers with accurate delivery dates and resolving any issues that may arise.
  • Process returns and warranty claims, adhering to all procedures and ensuring customer satisfaction.

Requirements

  • Minimum 2 years of experience in a fast-paced business environment focused on customer service and/or marketing.
  • A passion for identifying process improvements and new sales opportunities.
  • Data management capability, with attention-to-detail and organizational skills.
  • A balance of fun, friendly, and professional demeanor, with strong phone contact handling skills and active listening.
  • A track record of following through on commitments and excellent time management skills.

About EMCO Corporation

We're a nationally recognized and growing wholesale distribution company, committed to our people and our customers. Our Core Values of Generous Listening, Fairness and Caring, Trust and Respect, Straight Talk, and our fun culture have driven our success year over year. If you're a self-starter with an optimistic attitude, enjoy working in team environments, and have a desire for success, we want to hear from you.



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