Customer Experience Associate
1 month ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.
Key Responsibilities:
- Provide exceptional customer service through a range of financial transactions, including deposits, withdrawals, and bill payments.
- Assist customers with responding and resolving their concerns, escalating when necessary.
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
- Support the achievement of business objectives by supporting advice goals and promoting products, advice, services, and banking capabilities.
- Contribute to business objectives for Operational Excellence and ensure the timely and accurate completion of business processes and procedures.
- Escalate non-standard or high-risk transactions/activities as necessary and support process improvement opportunities.
- Ensure necessary due diligence to support the accuracy of all customer transactions/activities and be knowledgeable of and comply with Bank Code of Conduct.
Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Post-Secondary or Undergraduate degree (in related field) preferred.
About Us:
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
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