Customer Experience Associate

1 month ago


West Vancouver, British Columbia, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service to our customers and helping them achieve their financial goals.

Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, providing proactive support and guidance throughout their banking journey.

Key Responsibilities
  • Discover and understand customer needs, processing day-to-day transactions and identifying opportunities to contribute to branch targets.
  • Be a technology expert, introducing clients to mobile banking applications and assisting them in managing their banking needs.
  • Build strong customer relationships, delivering excellent service and uncovering and solving customer needs.
What We Offer
  • A rewarding career path with diverse opportunities for professional development and growth.
  • Internal training to support your career advancement and enhance your skills.
  • A competitive compensation and benefits package.
  • A collaborative team environment and a chance to make a difference in our communities.

At Scotiabank, we value diversity and inclusion, and we are committed to creating an accessible and inclusive environment for all employees.



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