Senior Staff Technical Program Manager

1 week ago

Ottawa, Ontario, Canada You.i Labs Inc Full time
Job Title: Senior Staff Technical Program Manager

We are seeking a highly skilled Senior Staff Technical Program Manager to join our team at Warner Bros. Discovery. As a key member of our Operational Excellence team, you will be responsible for driving a culture of continuous improvement across the WBD Engineering community to ensure smooth, efficient operation and the highest customer satisfaction.

About the Role:

The right candidate will be passionate about advancing the video streaming consumer experience and possess a strong program management background, with a demonstrated ability to navigate ambiguity and competing priorities. As a Senior Staff Technical Program Manager, you will anticipate bottlenecks, recognize the most impactful issues to the watch experience, generate appropriate visibility with senior-most leadership at WBD, negotiate, prioritize, and track mitigation and resolution of trending problems identified by QoE analysts.

Key Responsibilities:
  • Understand the flow of Video Quality of Experience (QoE) data from client emission to backend business intelligence systems, and gain subject-matter expertise in metrics calculations.
  • Drive cross-cutting strategic initiatives and maintain a portfolio view of the roadmap, priorities, KPIs, and mechanisms for all Video QoE team deliverables.
  • Lead by influence, establishing a vision and executing on it, while identifying roadblocks before they occur.
  • Facilitate seamless communication and collaboration between the Video Engineering teams, Product, and other engineering teams, and stakeholders.
  • Guide and organize development teams to sustain high-quality watch experiences that delight customers and are in line with organizational goals and OKRs.
  • Experience discovering and managing dependencies across teams and third-party partners.
  • Build and maintain strong relationships with key stakeholders, team members, and external partners, acting as a trusted advisor to the Video QoE team and providing guidance on operational matters.
  • Stay up to date with industry best practices and emerging trends in the video streaming space.
  • Identify and implement strategies to improve team efficiency in resolving issues and effectiveness of providing support to Video Engineering teams, ensuring smooth coordination between various teams involved in the QoE lifecycle.
  • Take an ambiguous problem statement related to your subject-matter area to drive actionable outcomes.
  • Play a leadership role in the organization, serving as an autonomous representative for your area, and providing advice on technical and business issues.
  • Communicate clearly and concisely, articulating business impact and technical constraints tailored to the audience.
  • Create problem statements and move from those to appropriate and data-driven proposals, recommendations, and solutions, then drive alignment across cross-functional stakeholders.
Requirements:
  • Bachelor's or Master's degree in Computer Science or equivalent engineering background.
  • Minimum 10 years of proven experience in business operations, technical program and project management, or a similar role supporting product management teams.
  • Experience working directly with video or content systems and understanding and identifying issues in quality of experience measures.
  • Data/analytics person who can understand and document how data generated in production systems makes its way downstream into business intelligence systems.
  • Independently driven with a high sense of ownership, urgency, and proven ability to lead and influence.
  • Proficiency in system architecture, design, and data flow structures.
  • Demonstrated capability for problem-solving, data-backed decision-making, sound judgment, and assertiveness, and strong relationship-building and interpersonal skills.
  • Highly adaptable to changing business needs and able to drive change across multiple disciplines within the engineering and operations world.
  • Proven track record to accurately showcase the current state, risks, and accomplishments for an enterprise-wide program driven by multiple teams.
  • Ability to prioritize across multiple competing projects and drive decision-making across teams.
  • Strong organizational skills, ensuring projects stay on schedule for yourself and your team.
  • Experience collaborating in hybrid remote/in-office teams across multiple regions and time zones.
  • Ability to learn new development tools and productivity tools in order to continuously improve effectiveness.
  • Strong understanding and experience with development methodologies, including waterfall and agile.
  • Experience with agile development methodologies and project management tools such as JIRA, Confluence, Smart Sheets, etc.
About Warner Bros. Discovery:

Warner Bros. Discovery (WBD) is a premier global media and entertainment company, offering audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. We are committed to building a workforce that reflects the diversity of our society and the world around us, and we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status, or any other category protected by law.

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