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Front Desk Hotel Representative

2 months ago

Port Hope Simpson, Canada P & B Enterprise Limited Full time
Job Summary

We are seeking a skilled and friendly Front Desk Hotel Clerk to join our team at P & B Enterprise Limited. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing hotel operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Front Desk Operations: Resolve complaints and claims, process group arrivals and departures, take, cancel, and change room reservations.
  • Cash Handling: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures.
  • Clerical Duties: Perform light housekeeping and cleaning duties, answer telephone, and relay telephone calls and messages.
  • Customer Service: Provide customer service, assist clients/guests with special needs, and contact customers to deliver requested wakeup calls.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: 1 year to less than 2 years of experience in the hospitality industry.
  • Availability: Available for shift or on-call work, willing to relocate for this position.
  • Language: Fluent in English.
  • Work Hours: 40 hours per week.