Front Desk Hotel Representative

2 weeks ago


Port Hope Simpson, Canada P & B Enterprise Limited Full time

P & B Enterprise Limited is seeking a skilled Front Desk Hotel Representative to join our team. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements:
  • No degree, certificate or diploma required
  • 1 year to less than 2 years of experience in the hospitality industry
  • Availability for shift or on-call work
  • Ability to work in a rural area


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