Front Desk Hotel Representative

1 month ago


Port Hope Simpson, Canada P & B Enterprise Limited Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Hotel Clerk to join our team at P & B Enterprise Limited. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and claims in a professional and courteous manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Exchange foreign currency and process guest departures, calculating charges and receiving payments.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform light housekeeping and cleaning duties, maintaining a clean and comfortable environment for guests.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
Requirements
  • 1-2 years of experience in a hospitality or customer service role.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a diverse and talented team.


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