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Global IT Support Specialist
3 months ago
About Westinghouse Electric Company
At Westinghouse, we are driven by innovation. Our team is dedicated to reimagining possibilities within the nuclear sector, ensuring that we not only meet the demands of today but also pave the way for a sustainable future.
Position Overview
The ISD Global Support Technician plays a crucial role in our mission to deliver clean energy solutions. This position involves providing comprehensive technical assistance across various platforms, ensuring seamless operations for end users.
Key Responsibilities
- Troubleshoot and repair computer systems and mobile devices, identifying and resolving user-related issues efficiently.
- Monitor network performance and manage changes, configurations, and hardware/software upgrades.
- Support infrastructure and system enhancements, including system refreshes and IT projects.
- Install and modify PCs, peripherals, telephony, and printing devices as needed.
- Assist with video conferencing equipment support and troubleshooting.
- Provide hands-on support for servers and network equipment, including Active Directory management.
- Oversee local IT asset inventory and maintain accurate records.
- Participate in virus remediation and security incident responses as required.
- Develop and uphold standards for the installation of hardware and software.
- Manage after-hours support for designated office locations when applicable.
- Process orders for computer peripherals and manage invoicing through relevant systems.
Qualifications
- A Bachelor's Degree or a High School Diploma with a minimum of 3 years of relevant IT experience.
- 3 to 5 years of experience in a related IT field is preferred.
- MCSE Certification is advantageous.
- Familiarity with remote control software applications is desired.
- Proficient in Windows operating systems.
- Basic knowledge of network administration and configuration.
- Strong problem-solving and communication skills.
- Ability to independently troubleshoot and resolve issues using available tools.
Why Choose Westinghouse?
Westinghouse is committed to fostering an inclusive workplace culture. We believe in empowering our employees and providing opportunities for professional growth. Our competitive benefits package includes:
- Attractive salary structure.
- Employee and Family Assistance Program.
- Retirement Savings Plan with company matching.
- Generous paid time off and flexible work arrangements.
- Comprehensive medical, dental, and vision insurance coverage.
- Opportunities for career advancement in a global, innovation-driven environment.
- Educational reimbursement programs.
- Employee recognition initiatives.
Join us in our mission to advance technology and services for a sustainable energy future.
