Retail Operations Supervisor

4 weeks ago


Victoria, British Columbia, Canada Ad Astra Hospitality Group Incorporated dba. Freddie's Market Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in overseeing daily store activities and ensuring a high level of customer satisfaction. This position requires a blend of leadership, organizational skills, and effective communication.

Key Responsibilities
  • Staff Management: Assign tasks to sales personnel and oversee their performance.
  • Recruitment and Training: Hire new employees and facilitate their training to ensure they meet company standards.
  • Inventory Control: Organize and maintain stock levels, and compile inventory reports to track merchandise.
  • Sales Oversight: Engage in selling activities and prepare detailed reports on sales performance.
  • Customer Relations: Address customer inquiries and resolve any complaints or issues that arise.
  • Scheduling: Establish work schedules to ensure adequate staffing at all times.
  • Store Operations: Perform opening and closing procedures to maintain store readiness.
Qualifications
  • Education: Secondary (high) school graduation certificate is required.
  • Experience: A minimum of 1 year to less than 2 years in a supervisory role within a retail environment.
Skills and Attributes
  • Strong interpersonal and communication skills.
  • Ability to multitask and manage time effectively.
  • Leadership qualities to motivate and guide staff.
  • Organizational skills to maintain efficient store operations.
Work Environment

Employees in this role should be prepared for extended periods of standing and must be capable of managing a fast-paced retail environment.

Benefits
  • Comprehensive dental and health care plans.

This position is permanent and requires a commitment of 40 to 50 hours per week.



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