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Retail Operations Supervisor

3 months ago

Victoria, British Columbia, Canada 1413338B.C Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in overseeing the daily activities of the retail establishment. This position requires a blend of leadership, organizational skills, and customer service expertise.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years in a supervisory role within a retail environment
Work Environment

The supervisor will work in various retail settings, managing a team of sales personnel to ensure a smooth operation.

Key Responsibilities
  • Delegate tasks to sales associates effectively
  • Authorize merchandise returns as necessary
  • Engage in direct sales activities
  • Compile and analyze reports related to sales performance, inventory management, and staffing
  • Address and resolve customer inquiries, complaints, and supply chain issues
  • Maintain organized inventory systems
  • Supervise and coordinate the activities of team members
Team Management

The supervisor will oversee a team of approximately 5-10 retail salespersons and sales clerks.

Work Conditions
  • Fast-paced retail environment
  • Ability to work under pressure and meet tight deadlines
  • Physical demands include handling heavy loads and standing for extended periods
  • Attention to detail is essential
Benefits
  • Health Benefits: Comprehensive health care plan
  • Financial Benefits: As per collective agreement, including group insurance
  • Additional Perks: Free parking available
Employment Details

This is a permanent position requiring 35 to 40 hours of work per week, with English as the primary language of communication.