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Customer Support Specialist

3 months ago

Ottawa, Ontario, Canada Le Groupe Master Full time

Position Overview:

The Customer Service Coordinator plays a pivotal role in managing client orders within the region. This position collaborates closely with various team members, including the Inside Sales Director, Project Manager, Inside Sales Representative, Outside Sales Representative, and occasionally the Sales Engineering Team.

Key Responsibilities:

  • Keep clients updated regarding their orders based on supplier estimated time of arrival (ETA).
  • Follow up with suppliers to confirm estimated shipping dates.
  • Coordinate pickups at the supplier's location when required and ensure timely delivery to clients.
  • Collaborate with head office buyers to facilitate order execution.
  • Assist in problem-solving and seek support from team members to address issues or escalations.
  • Maintain internal spreadsheets for order tracking and share order status updates with clients.
  • Conduct internal reporting and documentation.
  • Work alongside buyers, warehouse personnel, and suppliers to resolve issues related to damaged, incomplete, or incorrect shipments.

Qualifications:

  • Proficient in MS Office (Excel & Word) and Windows operating systems.
  • Strong communication skills for effective client interaction and issue de-escalation.
  • Ability to work independently.
  • Meticulous attention to detail.
  • Excellent organizational skills.

Benefits Offered:

  • Comprehensive medical and dental coverage from the start of employment, including short and long-term disability protection.
  • Contribution to a collective registered retirement savings plan upon commencement of the role.
  • Wellness spending account.
  • Employee assistance program providing psychological, financial, and legal support.
  • Access to telemedicine services from the beginning of employment.
  • Reimbursement for professional association membership fees.
  • Early vacation program.
  • Flexible remote work policy.

About Le Groupe Master:

With over 70 years of industry leadership, Le Groupe Master is recognized as one of Canada's best-managed companies since 2010. As the leading private distributor in HVAC-R, we employ over 1,600 individuals across more than 55 branches and 4 distribution centers, spanning from coast to coast in Canada and nearly 30 branches in the United States.

A Culture of Excellence:

At Le Groupe Master, we foster a dynamic and engaging work environment. We prioritize healthy and open communication, embracing a collaborative approach among all colleagues. Teamwork is at the core of our values, driving us towards our greatest achievements.