Technical Support Specialist

4 weeks ago

Mississauga, Ontario, Canada TULIP E-COMMERCE AND LOGISTICS Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at TULIP E-COMMERCE AND LOGISTICS. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and ensuring that our computer systems and networks are running smoothly.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot and resolve technical issues with computer systems and networks
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to customers in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to customers in response to identified difficulties
Requirements:
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet tight deadlines
  • Attention to detail and ability to multitask
  • Ability to provide excellent customer service and support
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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