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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Device and Data Inc. Full time
Job Title: Technical Support Technician

At Device and Data Inc., we are seeking a highly skilled Technical Support Technician to join our team. As a Technical Support Technician, you will be responsible for providing technical assistance and support to our customers, ensuring that their computer systems and networks are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, networks, and software
  • Install, configure, and maintain computer hardware and software
  • Provide training and guidance to customers on how to use computer systems and software
  • Document and track technical issues and resolutions
Requirements:
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
Working Conditions:

The Technical Support Technician will work in a fast-paced environment, providing technical support to customers via phone, email, and in-person. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

Personal Suitability:
  • Accurate and detail-oriented
  • Client-focused and responsive
  • Initiative and proactive
  • Organized and efficient
Experience:

1-2 years of experience in a technical support role, with a strong knowledge of computer systems, networks, and software.