Collections Expert
2 weeks ago
At OpenText, we're seeking a skilled Collections Specialist to join our team. As a key member of our Cash Collections function, you'll play a critical role in achieving collections targets and delivering exceptional customer experiences.
As a Collections Specialist, you'll leverage your extensive experience in global collections to ensure timely collection of accounts, maintain accurate customer information, and effectively resolve collections disputes. You'll also stay up-to-date with changes in collection practices and processes to ensure compliance and efficiency.
Key responsibilities include:
- Ensuring timely collection of accounts within your portfolio
- Effectively resolving collections disputes within your portfolio
- Staying updated with changes in collection practices and processes
- Accurately assessing the collectability of disputed items
- Supporting collections activities in other portfolios as needed
Requirements include:
- Enrolment in an accredited Credit and Collections program or equivalent work experience
- Minimum 3 years of collections experience, preferably in global B2B environments
- Strong customer service mindset with a focus on resolving issues correctly the first time
- Excellent written and verbal communication and negotiation skills
- Strong organizational and time management skills
- Proficiency in SAP and Microsoft Office Excel
At OpenText, we're committed to building an inclusive work environment where everyone feels valued and respected. If you're a motivated and results-driven individual with a passion for collections, we encourage you to apply for this exciting opportunity.
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Richmond Hill, Ontario, Canada OpenText Full timeAbout OpenTextOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.Job SummaryWe are seeking a highly skilled Collections Specialist to join our team. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...
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Richmond Hill, Ontario, Canada OpenText Full timeAbout OpenTextOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.Job SummaryWe are seeking a highly skilled Collections Specialist to join our team. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...
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