Youth Support Centre Program Leader

3 weeks ago

Edmonton, Alberta, Canada Youth Empowerment & Support Services Full time

Position Overview

The Youth Empowerment and Support Services (YESS) is on the lookout for a dedicated Full-Time Program Supervisor to oversee operations at the Youth Support Centre (YSC).

About Us

YESS is a non-profit organization committed to assisting youth who are navigating challenging circumstances. Our Youth Support Centre in Edmonton offers immediate and accessible 24/7 sleep support along with personalized wrap-around services for young individuals.

We collaborate within a comprehensive care network aimed at preventing youth homelessness by equipping young people with essential resources to stabilize their housing, enhance their well-being, develop life skills, engage with the community, and prevent re-entry into homelessness.

Key Responsibilities

The Program Supervisor will take on a leadership role for the YSC team, which includes Team Leads, Youth Workers, and Intake Staff. Responsibilities include:

  • Overseeing a diverse team, fostering effectiveness through clear communication, adequate resources, performance evaluations, training, and ongoing guidance.
  • Involvement in the recruitment, selection, and onboarding of new staff members.
  • Maintaining comprehensive client records, including assessments, treatment plans, and progress documentation.
  • Ensuring a safe and supportive environment that adheres to Trauma-Informed Care principles.
  • Providing support and constructive feedback regarding staff documentation, monthly reports, and critical incident documentation.
  • Ensuring compliance with the Freedom of Information and Privacy Act regarding information access and disclosure.
  • Guaranteeing that staff are adequately trained in safety protocols, conducting regular building inspections, and facilitating monthly fire drills in accordance with agency policies.
  • Offering support and consultation to the scheduling and after-hours On-Call team as needed.

Qualifications

The ideal candidate will possess:

  • Strong leadership and team management capabilities.
  • Excellent interpersonal, written, and verbal communication skills.
  • Exceptional organizational skills and attention to detail.
  • A proven ability to foster positive relationships.
  • Capacity to work independently with minimal supervision.
  • Creative problem-solving abilities.
  • Flexibility and adaptability in ambiguous situations.
  • Proven skills in providing support through a trauma-informed lens.

Applicants should be equipped to create a safe, clean, and secure environment for youth, with a harm reduction approach and the ability to conduct safety planning and intervention for suicidal ideation. Building community support connections is also essential.

What You Bring

  • A Certificate, Degree, or Diploma in Child & Youth Care or a related Human Services field.
  • A minimum of 5+ years of direct experience working with high-risk and at-risk youth.
  • A minimum of 3-5 years of experience in a leadership role within a high-risk demographic in a shelter environment.
  • 1-2 years of experience in strategic planning.
  • 1-3 years of experience in training, supporting, and coaching staff.
  • Proficiency in MS Office (Excel, Outlook, Word) and ETO.
  • Understanding of the values and practices of Aboriginal and diverse cultural groups.
  • CYCAA Child and Youth Care certification is an asset.

Prerequisites

  • Training in first aid and mental health first aid.
  • Non-violent crisis intervention training.
  • Training in suicide intervention and harm reduction.
  • Trauma-Informed Care training.
  • Person-Centered Planning training.
  • Clear police clearance and Child and Youth Intervention checks, both obtained recently.
  • Valid class 5 driver's license and driver's abstract.
  • Proof of vehicle insurance with a minimum of $1 million third-party liability.

YESS is committed to fostering an inclusive and safe work environment for individuals from all backgrounds.

We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.


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