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Front Desk Representative

1 month ago

Falcon Beach, Canada The Hotel At Falcon Lake Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at The Hotel At Falcon Lake. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Investigate and resolve guest complaints and issues in a professional and courteous manner.
  • Register arriving guests, assign rooms, and process departures.
  • Process group arrivals and departures, and take, cancel, and change room reservations.
  • Provide information on hotel facilities and services, as well as points of interest in the area.
  • Exchange foreign currency and process guests' departures, calculate charges, and receive payments.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, and perform clerical duties such as faxing, filing, and photocopying.
  • Answer telephone calls and relay messages, and assist clients/guests with special needs.
  • Contact customers to deliver requested wake-up calls, and provide customer service.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience an asset.
  • Excellent oral and written communication skills.
  • Ability to work in a fast-paced environment and stand for extended periods.
  • Client focus, dependability, efficient interpersonal skills, and judgement.
  • Reliability, team player, and organized.
Benefits:
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Paramedical services coverage.
  • Free parking available.
  • Learning/training paid by employer.
  • On-site amenities.
  • On-site housing options.

We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.