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Customer Service Engineer II
2 months ago
Are you passionate about delivering exceptional customer service and technical expertise in the healthcare industry? We are seeking a highly skilled Customer Service Engineer II to join our team at Siemens Healthineers.
Key Responsibilities:- Service and maintain medical imaging equipment at customer sites with minimal supervision.
- Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare systems.
- Deliver timely and effective repairs, as well as provide adequate training to operators to ensure optimal system performance.
- Manage financial performance within the territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
- Manage company assets, including a company car, cell phone, computer, tools, inventory parts, and other equipment.
- Establish and maintain proper business relationships with customers and peers, as well as perform necessary administrative duties accurately.
- Minimum high school diploma; technical associate degree or equivalent preferred.
- Proficiency in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
- Proficiency in all necessary network applications and tools, including eVO, mButler, MS Office applications, Concur, and NAM Customer Service website—Engineer Tools.
- 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
We value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services.
We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
Please note that we are an equal-opportunity employer and welcome applications from individuals with disabilities.
