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Inside Sales Support Representative
2 months ago
Job Summary:
Mircom Group of Companies is seeking a highly skilled Inside Sales Support Representative to join our team in Maple Ridge, BC. As a key member of our Service department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines.
- Create sales orders and ensure all orders are entered efficiently and on a timely basis.
- Manage and develop new and existing customer relationships.
- Review customer status and credit limits.
- Ensure customer information matches POs and quotes provided.
- Enter orders accurately and on a timely basis.
- Collaborate and coordinate with Warehouse for part orders and ensure that equipment is picked and sorted and ready for pick up.
- Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations.
- Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services.
- Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts.
- Assist Sales Representative with expediting sales orders, projects, and requests.
- General office administration duties.
- Schedule onsite meetings for Sales Representative.
- Provide product and technical information to customers.
Requirements and Skills:
- 1 to 3 years of similar working and industry experience preferred; experience in the fire alarm, security or electrical industry is considered an asset
- Post-secondary education
- Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
- Excellent organizational skills
- Ability to work well under pressure and meet tight deadlines
- Strong customer service skills
- Strong communication and interpersonal skills
- Strong organizational skills
- Ability to deal with confidential information with a high degree of professionalism
What Mircom Offers:
- A great working environment with opportunities for career advancement
- Competitive salary
- Group Insurance benefits
- Company RRSP program
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
