Aquatics Program Manager

2 weeks ago

Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time
Aquatics Supervisor Job Description

We are seeking a highly skilled and experienced Aquatics Supervisor to lead our aquatics team and ensure the provision of a safe and enjoyable aquatic environment for our members and guests.

Key Responsibilities:
  • Develop and implement strategies to achieve and sustain program growth for aquatic programming
  • Ensure the hiring, supervision, and training of lifeguards, instructors, and volunteers to maintain a safe aquatic environment
  • Perform service standards and provide leadership through direct service delivery, with a focus on program quality and participant engagement
  • Identify resource needs and liaise with Recruitment for hiring of new staff
  • Provide role and program-specific orientation and training to new employees and volunteers
  • Coach, develop, and support employees and volunteers to achieve excellence in service delivery
  • Manage employee and volunteer performance and complete reviews within required process timeframes
  • Deal with performance issues using the required steps in the discipline process, up to and including termination
  • Participate in branch/program planning sessions and assist with the development and implementation of program plans and materials, ensuring compliance with Association/legislative requirements
  • Assist in the preparation of program operating budgets and ensure programs are delivered within budget
  • Attend staff meetings, planning sessions, and training events as required
  • Explore and develop community partnership opportunities to increase the breadth of YMCA programs and services
  • Communicate with program participants and/or stakeholders to ensure service delivery standards are being met
  • Promote philanthropy through the YMCA's annual Community Campaign
Requirements:
  • Minimum 3 years of progressive, results-oriented, customer service, and supervisory experience
  • Post-secondary education in a related field
  • Demonstrated achievement in implementing service standards
  • Current Standard First Aid and CPR-C & AED certificate
  • Access to a vehicle or ability to travel within the Lower Mainland and Fraser Valley
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable sector Search
  • 3 professional references
About Us:

The YMCA of Greater Vancouver is a leading charity in the Lower Mainland, providing vital community services that are having a positive impact on some of the community's most pressing social issues. We are committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported.

We are looking for a dedicated and passionate individual who shares our values and is committed to making a difference in the lives of others.

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