Technical Support Manager

2 months ago

Woodstock, Ontario, Canada Forvan Technology Services Full time
Job Title: Technical Support Supervisor

Job Summary:

We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and supervising a team of technical support analysts.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, networks, and software
  • Supervise a team of technical support analysts and provide guidance and training as needed
  • Participate in the redesign of applications and other software
  • Manage incidents and provide customer service
  • Set up equipment for employee use and perform or ensure proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Requirements:

  • 5 years or more of experience in technical support or a related field
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Ability to supervise and train a team of technical support analysts

Benefits:

  • Dental plan
  • Health care plan
  • Gasoline paid
  • Free parking available
  • Learning/training paid by employer

Work Environment:

Our company is a consulting firm that provides technical support services to clients. We are a fast-paced and dynamic environment that requires strong technical skills and excellent communication skills.

Language:

English

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