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Customer Support Team Leader

3 months ago

Calgary, Alberta, Canada 2448556 Alberta Ltd. Full time
Position Overview

The role of a Customer Service Supervisor at 2448556 Alberta Ltd. involves overseeing the daily operations of the customer service team to ensure exceptional service delivery.

Qualifications
  • Education: Completion of College or CEGEP is required.
  • Experience: A minimum of 1 year and up to 2 years of relevant experience is necessary.
Key Responsibilities
  • Coordinate activities with other departments to enhance service efficiency.
  • Establish work schedules and operational procedures for the team.
  • Review and verify the accuracy of team outputs.
  • Prepare and submit detailed reports on team performance.
  • Conduct performance evaluations for team members.
Supervisory Duties

This position involves supervising a team of approximately 3-4 individuals.

Work Environment
  • Physical Capabilities: Attention to detail is crucial in this fast-paced environment.
Personal Attributes
  • Strong initiative and organizational skills are essential for success in this role.
Employment Details
  • Job Type: Permanent position.
  • Language of Work: English.
  • Work Hours: 35 hours per week.