Hotel Guest Services Representative

3 days ago

Toronto, Ontario, Canada LE GERMAIN HOTEL TORONTO MERCER Full time
Job Title: Guest Services Agent

We are seeking a highly skilled Guest Services Agent to join our team at Le Germain Hotel Toronto Mercer. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Investigate and resolve guest complaints and issues in a professional and courteous manner.
  • Register arriving guests, assign rooms, and process group arrivals and departures.
  • Take, cancel, and change room reservations, as well as provide information on hotel facilities and services.
  • Process guests' departures, calculate charges, and receive payments.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, and answer telephone calls and relay messages.
  • Assist guests with special needs, and contact customers to deliver requested wake-up calls.
Requirements:
  • 1-6 months of experience in a similar role.
  • Other trades certificate or diploma.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and ability to multitask.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].

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