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Hotel Guest Services Representative

2 months ago

Toronto, Ontario, Canada LE GERMAIN HOTEL TORONTO MERCER Full time
Job Title: Guest Services Agent

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Le Germain Hotel Toronto Mercer. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring a smooth and efficient check-in process.
  • Reservations and Departures: Process group arrivals and departures, take, cancel, and change room reservations as needed.
  • Guest Services: Provide information on hotel facilities and services, as well as points of interest in the area.
  • Payment and Billing: Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Emergency Procedures: Follow emergency and safety procedures as required, ensuring the well-being of our guests and staff.
  • Communication: Answer telephone calls and relay messages, as well as assist clients/guests with special needs.
Requirements:
  • Education: Other trades certificate or diploma.
  • Experience: 1 to less than 7 months of experience in a similar role.
  • Language: Fluency in English.
  • Computer Skills: Proficient in Opera and internet applications.
What We Offer:
  • Competitive Salary: As per collective agreement.
  • Benefits: Dental plan, disability benefits, health care plan, paramedical services coverage, and vision care benefits.
  • Wellness Program: Access to our wellness program for a healthy work-life balance.

Le Germain Hotel Toronto Mercer is a recognized employer offering a dynamic and supportive work environment. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.