Customer Service Representative

7 days ago


Charlottetown, Prince Edward Island, Canada Rentokil Initial Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries in a professional and courteous manner
  • Resolve customer complaints and concerns in a timely and effective manner
  • Provide product and service information to customers, including pricing and availability
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset
  • Minimum 1-2 years of customer service experience in a call center or retail environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Strong problem-solving and conflict resolution skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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