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Customer Service Representative
2 months ago
Pacific Coastal Airlines is seeking a permanent part-time on-call Customer Service Representative, Call Centre Agent, and Cargo Coordinator based in Prince George. We are looking for a candidate who is passionate about delivering exceptional customer service and is eager to join a dynamic and rewarding work environment.
Key Responsibilities- Respond to customer inquiries regarding fares, schedules, and routings.
- Book, change, and cancel flight reservations.
- Resolve service disruption issues over the phone and in person, determining alternative flight options.
- Check-in passengers, issue boarding passes, and verify immigration documents.
- Check baggage and collect excess baggage/overweight charges.
- Execute deplaning and boarding processes, ensuring a safe and on-time departure.
- Process cargo shipments.
- Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times.
- Commitment to providing a safe, stress-free, and friendly passenger experience.
- Deliver service standards in accordance with Pacific Coastal Airlines philosophy.
- Other duties as assigned.
- Experience in customer service.
- Ability to work under pressure with minimal supervision.
- Clear and effective communication skills with demonstrated ability to have difficult conversations.
- Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes.
- Comfortable using computers, credit, and debit machines.
- Able to work outdoors during inclement weather conditions.
- Flexible to work weekends, evenings, holidays, and/or irregular shifts.
- Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers.
- Must be able to obtain and maintain designated security clearance.
- Capable of lifting up to 70 pounds.
We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
We offer excellent travel perks to employees and their eligible family members on various airlines. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.
