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Customer Service Representative

2 months ago

Charlottetown, Prince Edward Island, Canada Invesco Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Invesco. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Support: Respond to client inquiries and provide timely and accurate information to resolve their issues.
  • Issue Resolution: Investigate and resolve client complaints in a professional and courteous manner.
  • Communication: Develop and maintain strong relationships with clients through effective communication and issue resolution.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance the client experience.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an asset
  • Work Setting: Urban area, Business sector, Private sector, Consulting firm
  • Work Conditions and Physical Capabilities: Attention to detail, Fast-paced environment, Work under pressure
  • Workplace Information: Hybrid
  • Health Benefits: Dental plan, Disability benefits, Health care plan, Vision care benefits
  • Financial Benefits: Life insurance, Registered Retirement Savings Plan (RRSP)
  • Support for Persons with Disabilities: Provides physical accessibility accommodations, Provides visual accessibility accommodations, Provides auditory accessibility accommodations, Offers mentorship, coaching and/or networking opportunities for persons with disabilities
  • Supports for Visible Minorities: Applies hiring policies that discourage discrimination against members of visible minorities, Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
What We Offer
  • Permanent Work Term: Yes
  • Work Language: English
  • Hours: 40 hours per week