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Invoicing and Collections Lead
2 months ago
Lifemark is seeking a highly skilled Invoicing and Collections Lead to join our team. As a key member of our revenue management cycle, you will be responsible for overseeing a team of associates focused on specific funder or customer segments.
Key Responsibilities:- Oversee the performance of staff members to ensure accurate and timely invoicing.
- Set goals and targets for the team for invoicing and collections.
- Create and implement collection processes to reduce or eliminate aged receivables.
- Ensure compliance with funder agreements.
- Negotiate with customers in cases of non-payment.
- Prepare monthly feedback on payment collections.
- Stay informed of legislative processes and training regarding customer segments.
- Identify process efficiencies and ensure efficient processes for team members.
- Provide feedback and ensure process compliance from clinics.
- Communicate and escalate issues with customers or clinics.
- Analyze trends/data to establish baseline team goals and objective targets.
- Collaborate with Regional Admin Leads on training and feedback for clinics.
- Report non-compliance to manager.
- Participate in regular meetings with Regional Administrative team.
- Ability to manage, monitor, and motivate a remote team.
- Knowledge of invoicing procedures and collection techniques.
- Familiarity with laws related to debt collection.
- Working knowledge of MS Office.
- Comfortable working with targets.
- Ability to manage stress.
- Excellent communication skills.
- Strong negotiation, problem-solving, and analytical skills.
- Ability to work independently and adapt to a fast-changing environment.
- Attention to detail with an eye for accuracy.
- Respect for customers' privacy and treating them with empathy.
- Proven experience with a minimum of 2 years of corporate collections experience, including interaction with a large customer base.
- Minimum Grade XII diploma, Bachelor's degree an asset but not required.
- Other relevant experience within a sales or call center environment will be considered.
