Collections Team Lead

3 weeks ago


Toronto, Ontario, Canada Fairstone Financial, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Collections Manager to lead our team of collection agents in providing top-notch service to our customers regarding the repayment of their financed auto loans.

Key Responsibilities
  • Lead a specialized team of collection agents to ensure timely and effective loan recovery
  • Maintain and implement programs, policies, and procedures to optimize collection efforts
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Develop and implement strategies to improve collection rates and reduce delinquencies
  • Monitor and analyze collection metrics to identify areas for improvement
Requirements
  • Proven experience in collections or a related field
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills

Why Join Fairstone Financial, Inc.?

We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.


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