Invoicing and Collections Specialist
1 month ago
Job Summary: We are seeking a highly organized and detail-oriented Invoicing and Collections Associate to join our team at Lifemark. The successful candidate will be responsible for managing the invoicing and collections process for our PCVRS partnership with WCG.
Key Responsibilities:
- Verify accuracy of billing/invoicing data and revise if necessary.
- Research and resolve discrepancies for patient's accounting details.
- Submit invoices as per PCVRS guidelines and within the timelines outlined.
- Notify clinics with issues, rejections, or updates that will impact future billing.
- Consult clinic if issues cannot be resolved by associate and utilize alternative resources as necessary until resolution is complete.
- Record notes relevant to patient's account as necessary.
- Ensure compliance with process by communicating with clinic and RAL if issues are identified.
- Utilize system reports (LPS and other relevant applications) to complete required tasks.
Responsibilities for Collections:
- Review and monitor accounts for collection efforts.
- Complete outbound collection calls in a professional manner while keeping and improving customer relations to ask WCG about outstanding payments.
- Maintain patient privacy in all interactions.
- Resolve client-billing problems and apply good customer service in a timely manner.
- Collect customer payments in accordance with payment due dates and process.
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- Provide relevant documents to WCG for account follow up.
- Investigate required historical data for each account or invoice.
- Take action to encourage timely debt payments.
- Process payments and refunds.
- Maintain accurate account records and update status and collection efforts.
- Report on collection activity and accounts receivable status.
Requirements:
- Knowledge of invoicing procedures and collection techniques.
- Working knowledge of MS Office such as Word, Excel, Outlook and SharePoint.
- Comfortable working with targets.
- Ability to manage stress.
- Excellent communication skills (written and oral).
- Strong negotiation, problem-solving and analytical skills.
- Ability to work independently and to adapt to a fast-changing environment.
- Attention to detail with an eye for accuracy.
- Respect for customers' privacy and treating them with empathy.
Education and Experience:
- Proven experience with at least 1-year experience in a similar administrative role within a Lifemark acute clinic, or 2 years of corporate collection experience, including interaction with a large customer base.
- Minimum Grade 12 diploma, bachelor's degree an asset but not required.
- Other relevant experience within a sales or call center environments will be considered.
Language: English
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Invoicing and Collections Specialist
1 month ago
Toronto, Ontario, Canada Lifemark Full timeJob Title: Invoicing and Collections AssociateJob Summary: We are seeking a highly organized and detail-oriented Invoicing and Collections Associate to join our team at Lifemark. As a key member of our revenue management cycle, you will be responsible for generating, reviewing, and sending invoices to funders, as well as identifying and collecting...
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1 month ago
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