Client Care Navigator

2 months ago

Toronto, Ontario, Canada Vision Loss Rehabilitation Canada Full time
Job Title: Client Care Navigator

At Vision Loss Rehabilitation Canada, we are seeking a highly skilled and compassionate Client Care Navigator to join our team. As a key member of our team, you will play a vital role in coordinating and integrating supports and services around individuals living with vision loss.

Key Responsibilities:
  • Assess the needs of individuals with vision loss and develop personalized care plans to achieve their goals.
  • Coordinate and schedule appointments with primary and specialized service providers to ensure timely access to healthcare services.
  • Monitor and provide proactive follow-up to ensure ongoing collaboration across services and providers.
  • Identify opportunities for new or emerging care options to meet changing needs and address service/support gaps.
  • Document all service-related activities in the client health record, adhering to VLRC policies.
Requirements:
  • 3-5 years of client service experience in the health and/or social service sectors.
  • Experience working directly with individuals with vision loss.
  • Knowledge of available community services/supports and clinical, social, and residential care options.
  • Strong understanding of roles and linkages across primary care, community care, and specialized geriatric services.
  • Excellent communication and interpersonal skills, including shared decision-making and facilitation.
  • Ability to prioritize workload and manage competing tasks.
  • Proficiency in technology, including Microsoft Office and case management and care coordination systems.
Preferred Qualifications:
  • Registered health professional designation.
  • Minimum bachelor's degree in Social Work, Gerontology, or other related healthcare discipline.
  • 3 or more years of experience working with individuals with vision loss.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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