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Senior Customer Service Manager

2 months ago

Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full time
Job Title: Senior Customer Service Manager

Avalon College Limited o/a Avalon Career College is seeking a highly skilled Senior Customer Service Manager to join our team.

Key Responsibilities:
  • Hire, train, direct, and motivate a team of customer service representatives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Plan and control budgets for client projects, contracts, equipment, and supplies.
  • Represent the company in various economic and social organizations.
  • Lead and instruct groups, providing excellent customer service and ensuring a positive experience for clients.
Requirements:
  • 1-2 years of experience in a customer service or management role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Reliability, accuracy, and dependability.
Work Environment:

Avalon College Limited o/a Avalon Career College offers a dynamic and supportive work environment with opportunities for growth and development.

Language:

English is the primary language of communication in this role.

Hours of Work:

35-40 hours per week.