Member Experience Associate

4 days ago


Thunder Bay, Ontario, Canada Movati Athletic Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Member Experience team at Movati Athletic. As a Member Experience Associate, you will play a vital role in delivering exceptional service to our members and ensuring they feel welcome, comfortable, and healthy in our clubs.

Key Responsibilities

  • Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
  • Provide exceptional customer service to retail operations (cafe and pro-shop)
  • Ensure cleaning duties are completed and maintained in a safe and timely manner
  • Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
  • Responsible for all sales transactions
  • Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
  • Assists with member experience events throughout the club as needed

Requirements

  • High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
  • 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
  • Current CPR & First Aid are required and must be maintained through employment

What We Offer

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

About Us

Movati Athletic is a leading fitness brand that values its employees and strives to create a positive and inclusive work environment. Our 5 Core Values are: Care, Commitment, Authenticity, Diversity, and Work Ethic. We are committed to helping our members feel welcome, comfortable, and healthy, and we believe that our employees are essential to achieving this goal.



  • Thunder Bay, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Member Experience team at Movati Athletic. As a Member Experience Associate, you will play a vital role in delivering exceptional service to our members and ensuring their overall experience is nothing short of outstanding.Key ResponsibilitiesProactively manage and...


  • Thunder Bay, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Member Experience team at Movati Athletic. As a Member Experience Associate, you will play a vital role in delivering exceptional service to our members and ensuring their overall experience is nothing short of outstanding.Key ResponsibilitiesProactively manage and...


  • Thunder Bay, Ontario, Canada Movati Athletic Full time

    Movati Athletic is seeking a dedicated and enthusiastic Member Experience Associate to join our team. We are committed to providing an exceptional experience for every member, fostering a welcoming and supportive environment where they feel comfortable and healthy. As a leading fitness brand in North America, we strive to deliver affordable luxury fitness...


  • Thunder Bay, Ontario, Canada Scotiabank Full time

    Join a dynamic team as a Customer Experience Associate, where you'll play a key role in delivering exceptional service and building strong customer relationships. About the Role As a Customer Experience Associate, you'll be the face of our branches, connecting with customers in a relatable way and helping them achieve their financial goals. You'll be an...


  • Thunder Bay, Ontario, Canada Movati Athletic Full time

    Movati Athletic is seeking a dedicated individual to join our Member Experience team. As a key player in creating a welcoming, comfortable, and healthy environment for our members, you will work closely with the Experience Manager to lead and motivate staff towards achieving sales goals and targets. Your role involves guiding new and existing members to...


  • Thunder Bay, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers.Key ResponsibilitiesProactively identify and address customer needs, providing personalized solutions to meet their financial...


  • Thunder Bay, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers.Key ResponsibilitiesProactively identify and address customer needs, providing personalized solutions to meet their financial...


  • Thunder Bay, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers.Key ResponsibilitiesProactively identify and address customer needs, providing personalized solutions to meet their financial...


  • Thunder Bay, Ontario, Canada Scotiabank Full time

    Requisition ID: 206326 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...


  • Thunder Bay, Ontario, Canada Scotiabank Full time

    Requisition ID: 206416 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...


  • Thunder Bay, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our Member Experience team as a Member Experience Team Lead. As a key member of our team, you will play a critical role in delivering an exceptional experience for our members, ensuring they feel welcome, comfortable, and healthy.Key ResponsibilitiesAct as a delegate to the...


  • Thunder Bay, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our Member Experience team as a Member Experience Team Lead. As a key member of our team, you will play a critical role in delivering an exceptional experience for our members, ensuring they feel welcome, comfortable, and healthy.Key ResponsibilitiesAct as a delegate to the...

  • Sales Associate

    4 days ago


    Thunder Bay, Ontario, Canada Sleep Country Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Sleep Country. As a Sales Associate, you will be at the heart of the customer experience, working closely with customers to identify their needs and wants, and promoting our quality products and services.Key ResponsibilitiesEngage with customers to...

  • Sales Associate

    4 days ago


    Thunder Bay, Ontario, Canada Sleep Country Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Sleep Country. As a Sales Associate, you will be at the heart of the customer experience, working closely with customers to identify their needs and wants, and promoting our quality products and services.Key ResponsibilitiesEngage with customers to...

  • Sales Associate

    1 week ago


    Thunder Bay, Ontario, Canada Sleep Country Full time

    About UsSleep Country Canada/Dormez-vous? is a leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep.We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, allowing us to better understand and meet the needs of our customers and the...

  • Sales Associate

    1 week ago


    Thunder Bay, Ontario, Canada Sleep Country Full time

    About UsSleep Country Canada/Dormez-vous? is a leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep.We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, allowing us to better understand and meet the needs of our customers and the...

  • Sales Associate

    2 days ago


    Thunder Bay, Ontario, Canada Leon's Furniture Full time

    About the RoleLeon's Furniture is seeking a dynamic and customer-oriented Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and educating customers on our products.Key ResponsibilitiesInteract with and educate customers on our productsProvide personalized service to meet customer...

  • Sales Associate

    22 hours ago


    Thunder Bay, Ontario, Canada Leon's Furniture Full time

    About the RoleLeon's Furniture is seeking a dynamic and customer-oriented Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and educating customers on our products.Key ResponsibilitiesInteract with and educate customers on our productsProvide personalized service to meet customer...


  • Thunder Bay, Ontario, Canada Savers Full time

    About UsSavers is a leading thrift store operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...


  • Thunder Bay, Ontario, Canada Savers Full time

    About UsSavers is a leading thrift store operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...