Member Experience Associate
4 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our Member Experience team at Movati Athletic. As a Member Experience Associate, you will play a vital role in delivering exceptional service to our members and ensuring they feel welcome, comfortable, and healthy in our clubs.
Key Responsibilities
- Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
- Provide exceptional customer service to retail operations (cafe and pro-shop)
- Ensure cleaning duties are completed and maintained in a safe and timely manner
- Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
- Responsible for all sales transactions
- Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
- Assists with member experience events throughout the club as needed
Requirements
- High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
- 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
- Current CPR & First Aid are required and must be maintained through employment
What We Offer
We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.
About Us
Movati Athletic is a leading fitness brand that values its employees and strives to create a positive and inclusive work environment. Our 5 Core Values are: Care, Commitment, Authenticity, Diversity, and Work Ethic. We are committed to helping our members feel welcome, comfortable, and healthy, and we believe that our employees are essential to achieving this goal.
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