Senior Manager, Commercial Services
4 days ago
This role is responsible for leading a team of Account Managers in structuring credit and managing operations. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.
Key Responsibilities- Leads the execution and achievement of the business customer/partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience
- Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience
- Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets
- Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs
- Set service and control standards aligned to overall business objectives and oversee/monitor deliverable and results
- Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service
- Constantly build knowledge of the market, customers and broader economic factors
- Develop and maintain centre of influence strategies and relationships
- Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
- Primary escalation point for significant sales matters/risk matters/exceptions for Account Managers
- Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
- Enhance TDBG brand by participating in network events
- Undergraduate/Graduate degree and/or
- 10+ years of relevant experience
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
We are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
We offer a Total Rewards package that reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
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