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Ottawa, Ontario, Canada Versature Full timeAbout VersatureVersature is a leading provider of VoIP telecommunications solutions for businesses in Canada. Our mission is to deliver exceptional customer experiences through innovative technology and personalized support.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our award-winning team. As a key member of our...
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Customer Experience Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our award-winning team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and online chat
- Resolve customer issues and concerns in a professional and courteous manner
- Work collaboratively with internal teams to resolve complex customer issues
- Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution
- Meet or exceed customer satisfaction targets and key performance indicators
- 1+ years of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- French-English bilingualism required
- A dynamic and supportive work environment
- Opportunities for growth and professional development
- A competitive salary and benefits package
- A comprehensive training program to ensure your success
Net2phone Canada is a leading provider of VoIP services and solutions. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a highly skilled and customer-focused individual to join our team.
