French Bilingual Call Center Team Lead

1 day ago

Winnipeg, Manitoba, Canada CB Canada Full time
Job Title: French Bilingual Call Center Team Lead

We are seeking a highly motivated and experienced French Bilingual Call Center Team Lead to join our team in Winnipeg, Manitoba.

Job Summary:

The French Bilingual Call Center Team Lead will be responsible for ensuring that all calls and off-line work adhere to quality guidelines. This will involve monitoring associate transactions, scoring individual tasks, and providing coaching and feedback to associates.

Key Responsibilities:
  • Monitor and audit associate transactions to ensure quality standards are met.
  • Provide personal and proactive feedback to associates in one-on-one and group settings.
  • Track associate progress and recommend performance action plans for those not meeting standards.
  • Work with supervisors and management to ensure quality standards are met.
  • Provide training to new hires and experienced associates as needed.
  • Attend and contribute to internal and client monitoring sessions.
  • Stay knowledgeable on project information and take calls on assigned engagements.
  • Track trends and make recommendations for refresher and up-training to trainers.
  • Prepare and analyze internal and external reports for management review.
Requirements:
  • High School diploma or equivalent.
  • Two years of prior call center experience preferred.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Excellent oral, written, and interpersonal communication skills.
  • Exceptional listening and analytical skills.
  • Ability to interpret complex KPIs and relate them to qualitative findings.
  • Experience with contact center software.
  • Positive attitude, ability to work independently or as part of a team, and genuine interest in people and desire to help.

We offer a competitive hourly rate of $19.00, plus 4% vacation pay, paid weekly every Friday, and a safe and clean work environment. If you are a motivated and experienced French Bilingual Call Center Team Lead looking for a new challenge, please apply today.

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