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Team Lead

2 months ago

Winnipeg, Manitoba, Canada CB Canada Full time
Job Summary

CB Canada is seeking a highly motivated and experienced Team Lead to join our Call Center team in Winnipeg. As a Team Lead, you will be responsible for ensuring that all calls and off-line work adhere to quality guidelines and internal requirements.

Key Responsibilities
  • Quality Assurance: Monitor and audit associate transactions to ensure compliance with client and company requirements.
  • Performance Management: Provide feedback and coaching to associates to improve performance and meet quality standards.
  • Training and Development: Provide training to new hires and experienced associates to enhance their skills and knowledge.
  • Reporting and Analysis: Prepare and analyze internal and external reports for management review.
Requirements
  • Education: Equivalent to a High School diploma or GED.
  • Experience: Two years prior call center experience preferred.
  • Communication Skills: Excellent oral, written, and interpersonal communication skills.
  • Analytical Skills: Ability to interpret complex KPIs and relate them to qualitative findings.
  • Software Experience: Experience with contact center software.
What We Offer
  • Competitive Pay: $19.00 per hour, plus 4% vacation pay.
  • Flexible Scheduling: Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Safe and Clean Work Environment: A safe and clean work environment with a focus on employee well-being.