French Bilingual Call Center Team Lead

1 day ago


Winnipeg, Manitoba, Canada CB Canada Full time
Job Title: French Bilingual Call Center Team Lead

We are seeking a highly motivated and experienced French Bilingual Call Center Team Lead to join our team in Winnipeg, Manitoba.

Job Summary:

The French Bilingual Call Center Team Lead will be responsible for ensuring that all calls and off-line work adhere to quality guidelines. This includes monitoring associate transactions, scoring individual tasks, and providing coaching and feedback to associates.

Key Responsibilities:
  • Monitor and audit associate transactions to ensure quality standards are met.
  • Provide proactive feedback and coaching to associates in one-on-one and group settings.
  • Track associate progress and recommend performance action plans for those not meeting standards.
  • Work with supervisors and management to ensure quality standards are met.
  • Provide training to new hires and experienced associates as needed.
  • Attend and contribute to internal and client monitoring sessions.
  • Stay up-to-date on project information and take calls on assigned engagements.
  • Track trends and make recommendations for refresher training.
  • Prepare and analyze reports for management review.
Requirements:
  • High School diploma or equivalent.
  • Two years of prior call center experience preferred.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Excellent communication, listening, and analytical skills.
  • Experience with contact center software.
  • Positive attitude, ability to work independently or as part of a team, and genuine interest in people.
What We Offer:
  • $19.00 per hour, plus 4% vacation pay.
  • Paid weekly, every Friday.
  • 8-hour shifts.
  • Temporary to permanent role.
  • Minimum 37.5 hours per week.
  • Safe and clean work environment.

We are an equal opportunities employer and are committed to creating a welcoming and inclusive environment. If you are interested in this opportunity, please apply today. A recruiter will be in touch within 24 hours to discuss further.



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