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Front Desk Operations Coordinator
2 months ago
Job Summary:
The Heritage Inn Hotel is seeking a highly organized and detail-oriented Front Desk Operations Coordinator to support the day-to-day operations of our hotel's office and front desk. This individual will assist with administration, manage supplies, and ensure smooth communication between departments.
Key Responsibilities:
- Provide administrative support to the Front Office Manager and other hotel departments, as needed
- Assist in managing and organizing office operations and procedures
- Coordinate and schedule meetings, appointments, and events
- Maintain and order office supplies, ensuring inventory is well-stocked
- Handle guest inquiries, reservations, and requests with professionalism and efficiency
- Prepare and manage correspondence and documents
- Assist in onboarding and training new staff members
- Monitor and manage office equipment and ensure proper maintenance
- Support the implementation of hotel policies and procedures
- Address and resolve guest complaints and concerns in a timely manner, reporting them to the Manager, if necessary
- Collaborate with other departments to ensure seamless operations and exceptional guest service
Requirements:
- At least 2 years of experience in a front desk role in the hospitality industry (previous experience in an administrative or office management role preferred)
- Strong organizational and multitasking skills with attention to detail
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office Suite and Google Workspace
- Ability to handle sensitive information with discretion and confidentiality
- Strong problem-solving skills and a proactive approach to tasks
- Ability to work well under pressure and adapt to a fast-paced environment
Benefits:
- Discounted or free food
- On-site parking
Work Environment:
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
- In-person work location
Language Requirement:
- English is the primary language required
