Front Desk Operations Coordinator
2 weeks ago
Hotel Operations Assistant
The Heritage Inn Hotel is seeking a skilled and organized individual to support the day-to-day operations of our front desk and office. This role will involve providing administrative support, managing supplies, and ensuring seamless communication between departments.
Key Responsibilities:
- Provide administrative support to the Front Office Manager and other hotel departments
- Assist in managing and organizing office operations and procedures
- Coordinate and schedule meetings, appointments, and events
- Maintain and order office supplies, ensuring inventory is well-stocked
- Handle guest inquiries, reservations, and requests with professionalism and efficiency
- Prepare and manage correspondence and documents
- Assist in onboarding and training new staff members
- Monitor and manage office equipment and ensure proper maintenance
- Support the implementation of hotel policies and procedures
- Address and resolve guest complaints and concerns in a timely manner, reporting them to the Manager, if necessary
Requirements:
- At least 2 years of experience in a front desk role in the hospitality industry (previous experience in an administrative or office management role preferred)
- Strong organizational and multitasking skills with attention to detail
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office Suite and Google Workspace
- Ability to handle sensitive information with discretion and confidentiality
- Strong problem-solving skills and a proactive approach to tasks
- Ability to work well under pressure and adapt to a fast-paced environment
Benefits:
- Discounted or free food
- On-site parking
Work Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location:
- In person
Language Requirement:
- French not required
Pay:
- $18.40 per hour
Job Type:
- Full-time, Permanent
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