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Guest Services Coordinator

3 months ago


Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About the Company:

At Four Seasons Hotels and Resorts, we prioritize our team members. Our diverse group of professionals is dedicated to enhancing their skills, pushing boundaries, and treating one another with dignity. Our global team crafts remarkable experiences for our guests, residents, and partners by providing luxurious service with heartfelt care. We believe that by ensuring an exceptional employee experience and nurturing a robust company culture, we empower our people to deliver outstanding guest experiences.

We value recognizing familiar faces, welcoming newcomers, and treating everyone with the respect we wish to receive. Whether you're working, staying, living, or exploring with us, our aim is to create lasting impressions that resonate. This philosophy is rooted in our understanding that life is enriched when we genuinely connect with the people and the world around us.

Job Title: Guest Services Coordinator

Company: Four Seasons Hotels and Resorts

Employment Type: Full-time / Permanent

Location: Whistler, British Columbia

Working Hours: Minimum guaranteed hours - 30 hours/week. Hours may vary between 30-40 hours weekly based on business needs.

Number of Openings: Multiple

Language Requirement: English

Salary: $22.45 to $23.80 per hour

Responsibilities:

  • Warmly and efficiently manages phone inquiries, directing calls to the appropriate departments.
  • Delivers the highest level of hospitality, addressing guest needs, resolving issues, and assisting with inquiries.
  • Takes in-room dining orders and communicates special requests to the culinary team.
  • Coordinates timely delivery of orders by Room Service staff.
  • Provides alternative menu suggestions, promotes services, and assists with amenity requests.
  • Assigns rooms, dispatches personnel, and supports housekeeping operations.
  • Ensures the proper functionality of the telephone switchboard and computer systems.
  • Communicates effectively with departments and guests through various channels.
  • Responds promptly and efficiently in hotel emergencies.
  • Exhibits professionalism, teamwork, and a friendly demeanor.

Requirements:

  • Minimum 6 months of experience in hotel hospitality.
  • High School Diploma.
  • Familiarity with Microsoft Office and the ability to learn new software.
  • Strong multitasking and communication skills.
  • Fluency in English.
  • Commitment to service, teamwork, and attention to detail.
  • Clean criminal record check.
  • Evening availability and flexibility for varied shifts.

If you are enthusiastic about providing exceptional guest service, this role may be an excellent fit for you. The Guest Services Coordinator is a vital position managing the hotel's communication systems. Join our team at Four Seasons Hotels and Resorts and contribute to creating memorable guest experiences.

Bonus: Eligible for bonuses/salary increases, health benefits, retirement plan, staff housing, meals, paid time off, training programs, and more.

Extra Information: Our resort in Whistler offers a unique alpine experience, with luxurious amenities and a focus on service innovation. Be part of our diverse and dynamic team, and help us create lasting memories and connections at Four Seasons Hotels and Resorts.