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Retail Operations Supervisor

3 months ago

Calgary, Alberta, Canada Zheng Supermarket Ltd. Full time
Position Overview

The Retail Operations Supervisor at Zheng Supermarket Ltd. plays a crucial role in overseeing daily store activities and ensuring a high standard of customer service.

Key Responsibilities
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Task Management: Assign sales associates to specific duties to optimize store operations.
  • Merchandise Returns: Authorize the return of merchandise as per company policy.
  • Work Scheduling: Establish and manage work schedules for staff to ensure adequate coverage.
  • Sales Reporting: Prepare detailed reports on sales volumes, merchandising strategies, and personnel matters.
  • Issue Resolution: Address and resolve issues that may arise, including customer inquiries, complaints, and supply shortages.
  • Inventory Management: Organize and maintain inventory levels to meet customer demand.
  • Team Supervision: Supervise and coordinate the activities of store workers to enhance productivity.
Work Environment

The role requires the ability to work under pressure while maintaining a positive atmosphere.

Personal Attributes

The ideal candidate will be a team player, demonstrating strong interpersonal skills and a commitment to teamwork.

Experience Requirements

Candidates should have 1 to 2 years of relevant experience in a retail environment.

Employment Type: Permanent

Language of Work: English

Working Hours: 30 to 40 hours per week